Our services
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After delivery clients typically continue to benefit from our experience by arranging to outsourced service. We will also provide you with outsourced IT services – frequently significantly cheaper.
After delivery clients typically continue to benefit from our experience by arranging to outsourced service. We will also provide you with outsourced IT services – frequently significantly cheaper.
Cooperation with our customers does not end with the successful delivery of a working solution. Customers continue to benefit from our experience – whether for system development, adapting a previously implemented system to new conditions, integration with other systems, and last but not least to ensure service availability with defined service technician availability.
The service contracts between TSP DATA and our customers are based on strictly defined terms and conditions and service level agreement (SLA) parameters. Thanks to the organization of our technical team, we are able to and do provide many customers with the strictest SLAs, e.g. 7×24 round-the-clock availability with response times of up to 4 hours.
Reliable service also relies on the professional help-desk system we use. The service requests that customers make are thus clearly described both in terms of the time of creation and the factual aspect, as well as in terms of the course of the solution until the conclusion of the request. The help-desk system is also used in some cases to record the customer’s use of technical support or assistance credit (in man-hours), if the customer has ordered such credit.In some when specific skills are needed our specialists are capable to reproduce, describe and communicate the issue to the 3rd level of vendor support as we are authorized partner.
We will provide you with a range of activities in the field of care for information technology and its users with the same quality as you do now, but significantly cheaper. The principle is the sharing of our professional capacities and the use of experience from a range of organisations and projects. Focus exclusively on the subject of your business and at the same time ensure a professional level for your IT.
When you rely on our outsourcing services, you get:
Which areas are you considering outsourcing? The effectiveness of outsourcing can vary from area to area, so we offer you an overview of the areas and it is up to you which ones you entrust to our care: